Shipping & DELIVERY TIMES
Please note that due to the ongoing COVID-19 pandemic situation, many of our fulfillment centres are seeing unprecedented volumes of orders and are also operating on reduced staff to keep staff safe & distanced from each other. Please allow for additional handling time to process and ship out orders.
Our fulfillment partners are doing their best to get your order processed and delivered to you as quickly & safely as possible. We kindly ask for your patience with our fulfillment centres and parcel carriers around the globe as they continue to help us have items safely delivered to our homes during these times all while dealing with unprecedented volumes of deliveries.
Please note that estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances related to COVID-19 may impact delivery time
We ship from 3 different global warehouses in the USA, Germany, and China so you get your orders faster and cheaper.
The expected processing & handling time is generally 3-8 days for all shipments. You'll receive a notification via email with the tracking information. Please note we cannot guarantee modifications or cancellations of your order after the order has been confirmed.
Need something fast? Find an ICOSA Brewhouse retailer near you.
Rest of world
*Only 4 countries in EU currently have an express shipping option available: Germany, France, Spain, Italy
**Indicated delivery times for the rest of the world are for MOST countries. Occasionally international orders can take as long as
***USA delivery times do not currently apply to AVENSI Solo Sets (these are currently being fulfilled from our China warehouse)
4+ weeks for delivery to remote destinations such as countries located in Mexico, Central & South America, Russia, Africa & The Middle East. Due to the limitations of our shipping system and of some international carriers, we cannot guarantee international delivery dates.
Shipping CARRIERS & SERVICES
USA orders: we've partnered with Amazon fulfillment services to deliver orders across the USA. Amazon provides the fastest & most reliable fulfillment network in the USA.
EU orders: we are currently partnered with Amazon Germany for their warehousing & fulfillment services to deliver orders across the EU (excluding the UK). We are working to expand our fulfillment network with Amazon to other countries in the Amazon fulfillment network to improve delivery times.
All other international orders: Shipped from our warehouse in Shenzhen and sent via a wide variety of carriers. Prior to shipping and ordering we cannot guarantee which shipping service or warehouse will be used. Our fulfillment partner will choose the best available shipping option available to your country.
CUSTOMS & DUTIES
We do our best to eliminate/minimize duties by shipping from one of our international warehouses. ICOSA Brewhouse is not responsible for any customs, duties or import fees associated with receiving your order.
If your destination country charges fees (import tariff, value added tax, customs handling fees, etc) you will be responsible to cover these costs. The actual value of the parcel will be reported on the customs documents, and the fees will be collected by the Post Office or courier service provider of your country. In case the delivery of an order is delayed due to customs, we bear no responsibility.
TAXES & VAT
We are required by different countries and jurisdictions to collect taxes for orders and shipping. Taxes are not included in the sale price of products listed on our website, but are charged at time of checkout based on the purchaser's shipping address.
For EU countries, orders will be shipped from our DE warehouse and VAT will be charged at the rate of the country where the order is shipped to. Please note that VAT & All Taxes are calculated at checkout based on the shipping address for the order and not reflected in the prices displayed on the product listing pages.
For the UK, orders are shipped from our Shenzhen warehouse and VAT will be charged by local customs authorities at the time the order arrives in the country.